This privacy policy applies to the collection, processing and use of your personal data when using our websites including our webshop and our contest pages.
F.B.D. BVBA is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
F.B.D. BVBA
Europark 1504
3530 Houthalen-Helchteren
Belgium
We may need to update our privacy statement. The latest version of our privacy statement is always available on our website.
F.B.D. BVBA handles photos and videos with care. For making and using images, F.B.D. BVBA always asks the permission of the person concerned. This can be explicit (by signing a document) or implicit (e.g., by posing for a photograph). In addition, there are exceptions that do not require consent (e.g., a group of people). Anyone who has a problem (even afterwards) with taking or using a photo can easily contact our customer service.
What data do we collect about you?
- contact information such as name, address, e-mail address and phone number
- payment information and payment history
- order details
- gender
- age and date of birth
- shop history
It is not our intention to process personal data of minors.
For what occasions and purposes do we use your data?
F.B.D. BVBA uses your personal data on the following occasions: for your online purchases, for direct marketing, for your Pip’s Tea account, for our customer service, for competitions, for our own development and improvement, for legal obligations, for prevention of abuse and crime and when you give your explicit consent. F.B.D. BVBA may use your e-mail address to make commercial offers. We offer you the opportunity with each communication to indicate that you no longer wish to receive it.
Online purchases
We will use your personal information to manage your online purchases from F.B.D. BVBA by processing your orders and returns through our online services. We will send you updates on the delivery status of your order or in the event of any problems with the delivery of your item(s). We use your personal information to manage your payments and to handle complaints and warranty issues for products. Using your information, you are identified and the legal minimum age to shop online is validated. Your address will be confirmed to external partners so that your order can be delivered to the correct address. We offer you various payment options and perform analysis to find out what payment alternatives are available to you.
Pip’s Tea account
We use your personal data to create and manage your unique Pip’s Tea account to give you a personalized and relevant experience in F.B.D. BVBA’s webshop. This allows you to view information about your order history and manage your account settings (including marketing preferences). Furthermore, we give you the opportunity to save items in your shopping cart. In order to provide you with relevant product recommendations, F.B.D. BVBA will store your navigation and browsing on our digital platforms, your shopping history and the data you submitted to us through your account.
Customer Service
We use your personal data to answer your questions and to handle complaints and warranty issues. With your personal information, we can also provide you with technical support via email, our chat feature, phone and via social media. We can also contact you ourselves if there is a problem with your order.
Matches
When you participate in one of our competitions, your personal data is recorded and stored. F.B.D. BVBA will use this data to contact participants about the contest, to determine the identity of participants, to verify the age of participants, to contact winners and to deliver the prizes.
Development and improvement
F.B.D. BVBA wants to continuously improve itself, its services, products and systems. For this purpose, we will record and store your personal data. We do not analyze your data on an individual level for this purpose, all processing will be performed on pseudonymized data. This allows us to make our services more user-friendly and improve our product offerings.
Fulfillment of legal obligations
We will use your personal data to comply with obligations in laws, court orders and decisions of authorities. This includes using your personal information to collect and verify accounting information to comply with accounting regulations.
Prevention of abuse and crime
We use your personal information for loss prevention management by ensuring compliance with the terms and conditions and to detect and prevent misuse of our services. Your personal data is also used for video surveillance, to track incidents and to prevent or report crimes in our stores.
Your personal data can be lawfully used and processed by us only if one of the following conditions is met:
- The use of your personal data is necessary for the performance of a contract you have entered into with us.
- We have your express and free consent to use your data for a specific purpose.
- The use of your personal data is necessary to pursue our legitimate interests.
- We are required by law to process certain data.
How long do we keep your data?
We keep your data only as long as necessary for the purposes and occasions described above. In other words, we keep your data as long as you are an active client, or as long as the project you participated in is running, or until you withdraw your consent to keep your data.
Use of imagery
F.B.D. BVBA handles photos and videos with care.
For making and using images, F.B.D. BVBA always asks the permission of the person concerned. This can be explicit (by signing a document) or implicit (e.g., by posing for a photograph). In addition, there are exceptions that do not require consent (e.g., a group of people).
Anyone who has a problem (even after the fact) with taking or using a photo can easily contact our customer service staff.
Where do we keep your data?
The personal data we collect from you is held in the European Economic Area (“EEA”). Your data will never be transferred, sold or exchanged outside Euro Shoe Group NV for marketing purposes. Data transmitted to third parties is used solely to provide you with our services. What categories of third parties can be found under the heading “Who has access to your data?”.
Who has access to your data?
Only our employees who need access to perform their duties will have access to your data. These persons act under the supervision and responsibility of F.B.D. BVBA. In addition, we also use third-party suppliers who perform certain processing for us so that we can offer you our products and activities, such as IT services, financial, accounting, logistics and similar other services. Since these third-party vendors have access to your personal data as part of the services we request, we have implemented technical, organizational and contractual measures to ensure that your personal data is processed and used only for the purposes and occasions described above.
Only when we are legally required to do so, your personal data may be disclosed to supervisory institutions, tax authorities and research services.
What are your rights?
You have the right to request information about the personal information we maintain about you at any time. You can contact F.B.D. BVBA to receive your personal data via e-mail.
If the processing of your personal data is based on your consent, you always have the right to withdraw your consent at any time.
Where F.B.D. BVBA processes your personal data by automated means based on your consent or pursuant to an agreement, you are entitled to the transfer of a copy of your data to you or another party in a structured, commonly used and digital format. This applies only to the personal information you have submitted to us.
You have the right to request correction of your personal data if it is inaccurate, including the right to complete incomplete personal data. If you have a Pip’s Tea account, you can edit your personal information on your account page.
You have the right to have personal data processed by F.B.D. BVBA erased at any time. However, we may maintain personal data required for evidentiary purposes.
You have the right to object to the processing of your personal data when it is processed for statistical purposes, in case of reasons related to your specific situation.
You have the right to object to direct marketing, including profile analysis for direct marketing purposes. You can opt out of direct marketing in the following ways:
- by following the instructions in each marketing email
- by unsubscribing to our newsletter in your Pip’s Tea account
You have the right to request that F.B.D. BVBA limit the processing of your personal data under the following circumstances:
- if you dispute the accuracy of personal data, you may request a restriction of processing for a period of time that allows us to verify the accuracy of such personal data.
- if the processing is unlawful and you oppose the erasure of the personal data and instead ask us to restrict its use.
- if you have objected to any processing, we will stop such processing pending the answer as to whether our legitimate grounds outweigh yours.
- if we no longer need the personal data, but it is necessary for your defense against legal claims.
You can reach our customer service representatives, who will handle your requests related to your rights listed above, at info(at)pips-tea.com
In case the customer or participant is convinced that F.B.D. BVBA has violated their rights, the customer or participant has the possibility to turn to the supervisory authority, i.e. the Data Protection Authority.
Cookies
We want to offer our services as individually as possible in the future and continuously improve them in order to provide you with interesting information and a pleasant shopping experience. That’s why we use cookies. Cookies are small text files generated by a web server and stored on your computer or mobile device by means of the applied web browser during the online visit.
We use cookies:
- To register your preferences
- To record information sessions, such as information about what you add to your shopping cart
- To record information specific to you, such as the web pages you consulted to get to our site
- to notify you of new features that might interest you on your next visit to our site
- to record your past activities on the site in order to provide you with a better service on your next visit
- To make sure you don’t receive the same ads repeatedly
- To customize the content and presentation of the site based on your browser type or other information sent by the browser
Our web shop is structured so that you are informed once, before any cookies are placed. In addition, you can completely refuse the placement of cookies before continuing to browse the website. Refusing cookies may technically limit functionality in certain cases. We therefore advise you to allow the receipt of cookies on your computer when you visit the webshop of F.B.D. BVBA.
Please note that the contents of your shopping cart are stored in a cookie. A purchase without cookies is therefore unfortunately not possible for technical reasons.
Data we collect from cookies will be kept for 26 months.
